Frequently Asked Questions (FAQs)

Online, offline, cash on delivery- everything is an option for payment. You can pay by debit or, credit card, you can use an offline payment method (Bank deposit, bkash, or any mobile banking). You can also pay by cash on delivery.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

Also, you can use/go to this link to track if you know the order number.

It is better to place the order as early as possible so that we can have enough time to organize and process the order and add it to our schedule. If you place the order early enough, you don’t have to worry about delivering it timely. We recommend our customers to place the order at least 72 hours prior to the delivery time.

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email us at ““. We will try our best to manage it for you. Even if we fail, we may let you know the next availability date.

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a pretty easy process.

Register with us and you’ll be able to enjoy the following benefits through your Online account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book, and email preferences
  • To create an account, simply click on the Account/User icon and then ‘REGISTER NOW’ to fill in your details.

For corporate orders, you can choose the items, packaging style and quantity. Then contact us via phone, message or email at

We will provide the quotation according to your demand.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

At AURA Bangladesh, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout environment powered by Aamarpay and under the licensed merchant portal of “”.
Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

We believe that if we never compromise on quality, we will never have to be worried about the return policy.
But there are some unavoidable circumstances when such protocol is necessary. For that, the product must be unused, undamaged, and without any flaws. The product also must include all the original tags, user manuals, warranty cards, and accessories. The packaging has to be undamaged and unscratched.

For more detail, please read our Return and Refund Policy.

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